CALLE
📜 TERMS OF SERVICE

THE RULESOF THE CALLE PLATFORM.

Effective Date: August 1, 2026 · These Terms form a binding contract between you and CALLE Grill & BBQ Co.

Please read carefully. By browsing, registering an account, or placing an order on callegrillbbq.com, you are agreeing to be LEGALLY BOUND by these Terms in full. If you disagree with any clause, do not use our Platform.

1. Parties & Jurisdiction

These Terms constitute a contract between: (a) YOU, the user, customer, marketer, or franchisee; and (b) CALLE Grill & BBQ Co., a Philippine single-proprietorship/registered corporation with principal address in Quezon City, Metro Manila.

This contract is governed by the laws of the Republic of the Philippines. Exclusive venue for any and all disputes arising from this contract shall be in the proper courts of Quezon City, Metro Manila, waiving the rule on forum non conveniens.

2. Eligibility & Accounts

  • You must be at least 18 years old (or have parental consent) to use the Platform.
  • Philippine-resident individuals only during Phase 1. International shipping: Phase 3 only.
  • One (1) account per person in the marketer/franchisee network. Multi-account farming is a TERMINATION offense (see §9).
  • Account security: You are 100% liable for all actions performed under your account credentials. Use 2FA where available.
  • Account suspension: We reserve the right to temporarily lock or permanently ban any account suspected of fraud, circular-sponsor abuse, or TOS violation, with a written notice within 48 hours.

3. Products, Pricing & Tier Rules

Our Platform operates a 3-tier pricing model (retailer, distributor, franchisee). CRITICAL RULE — NEVER TRUST THE FRONTEND PRICES.

  • All prices are in Philippine Pesos (₱). Vatable per 12% VAT (RR 1-2024).
  • Frontend displayed prices are indicative only. The SERVER-SIDE PRICE at the moment of ORDER CONFIRMATION (before payment) shall be binding and final. This is an intentional anti-fraud measure.
  • Price changes: We may adjust product prices at any time without prior notice. Orders already confirmed are grandfathered at the locked price.
  • Product images & descriptions: While we try to be 100% accurate, slight color variations (bottle tint, label print) may occur due to production batches. These do NOT constitute defects.
  • Marketer-only pricing tiers (Distributor/Franchisee) are for eligible accounts only. Attempting to circumvent the tier system = immediate account review.
  • Franchise package (₱99,000 "CALLE BBQ Cart"): Full inclusions enumerated on /franchise page. Any change requires a written Annex A signed by both parties.

4. Orders, Checkout & Formation of Contract

Formation of sales contract follows the following strict 4-step process:

  1. Checkout → Order ID generated (no contract yet — "Reservation of offer").
  2. Payment confirmed (Direct: proof uploaded + verified manually. COD: checkbox ticked during checkout).
  3. Order ACCEPTED email sent ("Your CALLE order #CALLE-XXXX has been confirmed!"). 👉 CONTRACT FORMED HERE ONLY 👈.
  4. Dispatch → tracking number sent.

💡 We reserve the right to decline/cancel any order for any reason (pricing error on frontend, out of stock, suspected fraud) BEFORE Step 3. If already paid, we issue a 100% full refundvia the original payment method within 48 hours.

5. Shipping, Delivery & COD

  • Dispatch window: 1–3 business days after payment confirmation (Mon–Sat).
  • Weight-based shipping calculation. 4 zones: NCR · Luzon · Visayas · Mindanao (D-04).
  • COD (Cash on Delivery): NCR & Luzon only. ₱20 service fee per order. 3× failed COD attempts = COD ban on the account permanently.
  • Force majeure: Delivery delays caused by typhoons, earthquakes, courier strikes, government lockdowns = no refund, no liability. We'll re-route or re-book at our cost.
  • "Failed delivery" = returned to sender. You pay 2× shipping fee to re-ship (₱150 minimum).
  • Pickup option: Available at QC commissary by appointment, at no charge.

6. Payments (Phase 1: Direct + COD)

  • Phase 1 methods: BDO, BPI, GCash, Maya (Manual proof upload). Credit/debit auto via Xendit is Phase 2.
  • Proof-of-payment window: 48 hours from checkout. Non-compliance = ORDER AUTO-CANCELLED.
  • "Overpayment" = store credit, no cash refund. "Underpayment" = you top up within 24h or the order stays on HOLD until cleared.
  • Chargebacks / reversed transfers: ZERO TOLERANCE.If a customer files a false "unauthorized GCash/BPI dispute", account is immediately blacklisted, reported to the issuing bank, and turned over for small claims court (Metropolitan Trial Court, RTC level).
  • For payouts (marketer/franchisee side): Weekly Friday 5:00 PM Asia/Manila, minimum threshold ₱1,000 (D-03). Below threshold auto-rolls to next week.

7. Returns, Refunds & Warranty

  • 7-Day Replacement Guarantee for DEFECTIVE items only. No returns for change-of-mind, opened/consumed food products (BFAD/DAO 2003-10).
  • MANDATORY unboxing video requirement. No video = no claim.Video must show 360° seal, opening, and the defect up-close with timestamp.
  • Refund methods (your choice): (a) Store credit — INSTANT. (b) Original payment method — 3–10 banking days. (c) Replacement — dispatch next available.
  • Franchise cart warranty: LIFETIME CHASSIS, 1-year stainless parts, 6-month accessories. Warranty excludes: normal wear-and-tear, accidental damage, improper cleaning (using steel wool), typhoon/flood damage.

8. Marketer / Franchisee Network Rules

Special rules for our MLM/family-tree component — this is what makes the franchise network work:

  • NO CIRCULAR SPONSORS. You cannot sponsor your own upline, grand-upline, or anyone above you. This is enforced DATABASE-LEVEL via PL/pgSQL triggers. (Architectural §12)
  • Default commissions: L1=5%, L2=3%, L3=2%, FULLY EDITABLE in Admin panel (D-02).
  • "Commission wallet" balance is virtual until paid out (Friday 5pm). WALLET = record of accruals, NOT a deposit for purposes of SRC regulation.
  • Upline ethical code: No pressuring downlines to "buy more to rank up." Report violations = upline gets 7-day commission-freeze on first offense, termination on second.
  • Cross-networking ban: Using your CALLE downline list to promote a DIFFERENT MLM program = INSTANT termination, forfeiture of all pending commissions, and referral to DTI.
  • Franchise royalty: 5% of weekly gross sales paid every Monday. Fraudulent under-reporting = 3× penalty + closure.

9. Termination

Either party can terminate:

  • Customer/marketer: You, anytime. Just delete your account on /me/settings. All pending orders complete normally.
  • US (CALLE): Immediate termination if you commit any of the following:
    1. material breach of any clause;
    2. payment fraud, chargebacks, fake payment proofs;
    3. network upline abuse, circular sponsors, cross-networking;
    4. defamatory attacks on CALLE brand on social media (without private attempt to resolve);
    5. conviction of a criminal offense involving moral turpitude.
  • Upon termination of a marketer account: Accrued >₱1,000 wallet balance is paid out on the NEXT Friday cycle, minus any chargebacks/penalties due.

10. Disclaimers & Limitation of Liability

As-is / As-available basis:

The Platform is provided "AS IS" without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free service.

Liability cap:

IN NO EVENT SHALL OUR AGGREGATE LIABILITY UNDER THESE TERMS (FOR ANY CAUSE WHATSOEVER, INCLUDING TORT, BREACH OF CONTRACT, OR NEGLIGENCE) EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO US IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (lost profits, missed franchise opportunity, business interruption, emotional distress), EVEN IF ADVISED OF THE POSSIBILITY.

Consumer Act RA 7394 note:

Nothing in these Terms seeks to limit your non-waivable rights as a consumer under the Philippine Consumer Act of the Philippines (RA 7394). Where any clause is so prohibited, it is severed and the remainder of the Terms continue in full force and effect.

11. Miscellaneous / Final Provisions

  • Amendments: We may change these Terms from time to time. Material changes are notified via email + website banner 30 days in advance.
  • Severability: If a court holds any clause illegal/unenforceable, remaining clauses unaffected.
  • Waiver: Any delay in enforcing ≠ permanent waiver of that right.
  • Assignment: You cannot assign your account. We can assign our rights to a successor entity in case of merger or asset sale.
  • Entire agreement: These Terms + the Privacy Policy = the complete and final agreement. Previous drafts, verbal discussions, sales agent promises superseded.
  • Notices: Legal notices must be in writing and emailed to legal@callegrillbbq.com. Deemed received 24h after transmission.
  • Survival: Sections 3, 6, 7, 8, 9, 10, 11 survive termination indefinitely.
© 2022–2026 CALLE Grill & BBQ Co. · Kapitbahay lang tayo. Seryoso kami sa negosyo, seryoso kami sa rules. Questions? legal@callegrillbbq.com